Aurora Home Care Privacy Policy

Information We Collect

We may collect personal information when you:

• Submit a form on our website
• Request information about services
• Contact us via phone, email, or SMS/text messages
• Browse our website

The information we may collect includes:

• Name
• Email address
• Phone number (including mobile)
• Physical address
• Details you voluntarily provide about care needs
• Device and browser information (e.g., IP address, browser type)
• Website usage data
• SMS data (mobile number, consent records, message timestamps)

 

How We Use Your Information

Aurora Home Care uses your information to:

• Provide and manage home care services
• Respond to inquiries and schedule consultations
• Send communications you request (including SMS messages)
• Deliver service updates, confirmations, and reminders
• Improve website performance and user experience
• Maintain legal compliance and service quality
• Provide customer support (including SMS replies like HELP)

We do not use your information for unrelated or unlawful purposes.

 

SMS & A2P Compliance Disclosure

When you provide your mobile number and opt in to receive SMS/text messages from us, you consent to receive messages regarding service updates, scheduling confirmations, reminders, and other communications you request.

Information Collected for SMS

We collect:

• Your mobile phone number
• Your consent/opt-in record
• Message delivery data and timestamps

How SMS Data Is Used

Your mobile information is used solely to:

• Send the SMS messages you requested
• Provide customer support via SMS (reply HELP for assistance)
• Improve message delivery performance
• Comply with legal, carrier, and regulatory requirements

SMS Opt-Out

You may opt out at any time by replying:

STOP, END, CANCEL, QUIT, or UNSUBSCRIBE

After opting out, you will receive a confirmation message and no further SMS messages will be sent.

For help, reply HELP or contact us directly (below).

SMS Data Sharing

We do not share, sell, or rent your mobile information for marketing purposes.

We may share SMS-related data with:

• Messaging platforms
• Aggregators
• Technical partners required for message delivery

All partners must keep your data confidential.

Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Standard message and data rates may apply.

 

How We Share Your Information

We do not sell your personal information for advertising or marketing.

We may share information with:

• Service providers supporting our operations (e.g., hosting, SMS delivery, email systems)
• Professional advisors (compliance officers, auditors)
• Legal or regulatory authorities when required by law

All partners are required to protect your information.

 

Cookies & Tracking Technologies

We may use cookies, analytics tools, and tracking technologies to:

• Improve website performance
• Analyze user behavior
• Enhance user experience

You may disable cookies in your browser, but some site features may not work properly.

 

Data Security

We use administrative, technical, and physical safeguards to protect your personal information. While we make reasonable efforts to secure data, no system is completely immune to security risks.

 

Your Privacy Rights

Depending on your location, you may have rights including:

• Accessing your personal information
• Requesting corrections
• Requesting deletion
• Restricting or objecting to certain processing
• Opting out of communications
• Requesting a copy of your data

To exercise these rights, contact us using the information below.

 

Links to Other Websites

Our website may contain links to third-party sites. Aurora Home Care is not responsible for the privacy practices of external websites.

 

Children’s Privacy

Our services and website are not intended for children under 13. We do not knowingly collect personal information from minors under age 13.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted here with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Aurora Home Care

📍1408 Fort Crook Rd, 3rd Floor, Bellevue, NE 68022
📧 sterry@myauroracare.com
📞 (402) 347-0007